Success!
- Get to the root of the problem. When I worked on the railroad, we were taught to always follow set procedures. It’s stood me well in the world of IT as well. Even a few minutes scribbling down a quick flow chart, can quickly lead you to the root of the issue.
- You don’t have to know the answer to everything, but you need to be able to ask the people that do know, or that knows someone that knows.
- Never ever panic. Remember that two heads are always better than one. Ask for help from those around you, your peers, your bosses, and your sub-ordinates. Sometimes, it’s jsut a case of not being able to see the wood for the trees, or simply needing a different viewpoint, or have someone one the outside looking in, metaphorically speaking.
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