On Barclays Online Banking Website this morning I found this:
We are truly sorry for what has happened and that you have been let down.
It is our actions now and over the coming months and years that will make the difference.
You are the lifeblood of our business, and we will not allow ourselves to be distracted from what really matters – delivering for you, day in and day out.
My colleagues work tirelessly to do just that. The Board and I thank them for their commitment and for their determination to ensure that customers and clients are at the heart of everything we do.
I also thank you for your business. It is our responsibility to earn the right to retain it.
Reads rather like a grovelling apology to me, and rather pathetic.
They want to keep my business?
To be honest, as a consumer, I’ve had no complains about Barclay’s so far. They’ve provided me with the banking services I need. However, about as loyal as the average bank – give me a better deal elsewhere, and I’ll switch in a heartbeat. Offer me better rates on my savings and investments, and I’m gone. In any case I’ve never believed in putting all my eggs in one basket, so I have savings and pensions money in other places.
Having said that, they’re all a bunch of rogues, and there’s not much to choose between any of them these days.
Probably best just staying where I am.